Paver Restoration warrants all residential applications against defects in workmanship or material failure such as cracking, peeling, or turning yellow as follows:
We provide a 3-year limited warranty using Ure-Seal H20. We will inspect and repair all defects due to workmanship or materials at no charge. Customers are responsible for our material cost on all warranty work. However, we will provide labor for any warranty issues that need to be corrected.
This warranty is void if previously sealed and excludes damages caused by the failure of/or any previous coating/sealer failure of the substratum or damage caused by customer abuse or neglect; no warranty is given if previously sealed. The warranty does not cover the slate, Flagstone, and any other natural stone that the Customer requires to be sealed. “Efflorescence” is not covered by this warranty but is occasionally covered by the stone manufacturer. According to the ICPI (Interlocking Concrete Pavement Institute), Efflorescence is a natural process in which a random white haze may appear on the surface of the brick, which is caused by lime or water-soluble calcium oxide that rises to the surface after repeated saturation due to, oversaturation, rain or sprinklers. Efflorescence does not affect the integrity of the bricks and will usually resolve itself with time and exposure to the elements. ” The proper sealing of concrete brick pavers can either retard or completely stop the efflorescence process due to the moisture protection achieved by the sealing process. However, this warranty does not state or imply that Efflorescence will stop due to the sealing process. We cannot guarantee or warranty that your sealed surfaces will not get tire marks. In most tires, a compound called ‘plasticizer’ is designed to slightly melt from friction heat and gum up your tires to increase traction; this rubbery material often transfers onto some sealed paver surfaces.
In addition, some brick pavers lie in a heavily moisture-ridden substratum (due to improper drainage) or over concrete, which may cause the bricks to retain moisture and cloud the bricks. Only proper drainage will correct the problem, and it is not the responsibility of Paver Restoration Of Fl. Improper drainage during our service may cause water and sand to lie on the surface area, and it is the Customer’s responsibility to correct these issues before our service; frequently, dependent on traffic volume, UV exposure, weather conditions, rainwater control from dripping off a home’s roof, pool cage, garden hose, downspout pouring directly on the surface, water flow, joints along the drains, voids between and under, soldier joints, voids as well as many other factors that can contribute, it is possible for the joint sand to wash out from between the pavers. We are not responsible for any natural erosion due to these abnormal conditions. We do not express or imply any length of time the joint sand will remain in the paver joints. During the course of everyday use, as well as Installations exposed to driving winds or runoff, your pavers may lose some joint sand that can be replenished with dry sand. The paver sand may settle in some areas to the bottom of the paver joint. In addition, as a result of heavy rainfall and direct contact from pressure washing, water hoses, and sprinklers, some of the joint sand may become loose or wash out.
The Customer understands that the sealing is only as good as the quality and condition of the bricks that are being sealed. No warranty is given if we did not prepare the area or if it was prepared by anyone other than PRFL. No claim is expressed or implied that we can totally remove all stains before application. We remove as much as possible with today’s technology, equipment, and chemicals. Yet, some stains, such as rust, paint, oils, Efflorescence, and acidic’s, including sealer, are set deep into the pores of the bricks, making total removal impossible without severe damage to the delicate patina of the bricks. Some stains can only be removed by having the bricks replaced manually. We also cannot guarantee insect intrusion, grass, weeds, and mildew will not return on any application in any amount of time. However, We take many steps to retard the growth of mildew and weeds, but there is no way to warrant the surface of insects, grass, weeds, birds, contaminants, or mildew. Also, some pavers are much more porous than others. Even inconsistency on the same surface can occur in/on from one paver to another, which can impede the level of depth, “sheen,” or “shine” a surface can have. We do not guarantee your pavers will hold a high shine or any shine at all, as it is paver-by-paver dependent. We offer an additional high gloss sealer that is an additional coat over your sealed surface, which has been known to increase the shine drastically in 98% of our applications. However, we cannot guarantee it will work in every instance; this service will include an additional cost to the Customer. In addition, no claim is implied on how long the sealer will last (condition, quality, and how well the pavers were/are maintained can affect durability). To keep your warranty, We require an inspection and pressure cleaning conducted by one of our crews or a company approved by us every six months for the life of the warranty given, and the cost will be based on the square footage of the surface under warranty. Note that the sealer can sometimes be slippery in certain conditions due to services beyond our recommendations, which we cannot be liable for; we add an additive to coated surfaces to increase safety, reduce slippage & increase the friction on the surface.
This warranty doesn’t cover mother nature or acts of God.
Free and/or complimentary services are not covered under warranty.
We take many measures and steps to protect any surrounding plant life or foliage from our cleaning solutions. However, in some cases, plants can be damaged if the surrounding soil comes in contact with our solutions. In this rare occurrence, we often replace that plant out of good customer service, but we do not take fault if a plant is damaged during our process.
Every Customer is asked to do a 5-step in-progress inspection as we move on to the next step and a “Final walk-through” with a Manager before we leave your property; this is one of the reasons we have such a high satisfaction rating.
We take many measures to prevent water, sand, and cleaning solutions from entering your pool, garage, and/or doors; we take extra precautions in this area; heavy stripping can affect paint, which we are not liable for, although we take measures to avoid contact. Softwashing is designed to clean safely; it will not remove oxidation or marks, and we are not responsible for damage caused by oxidation or improper care. Stripping of Sealer: We highly recommend and strongly encourage you to have your pool drained and refilled after we strip; make sure your system is turned off before our arrival, and at the least, have a commercial company clean and check the chemicals in your pool.
Contracting Paver Restoration Of Florida allows us to re-service, repair, and refund all CLAIMS’s partial/full invoice amounts. Customer service is our priority immediately following employee safety. When adequately notified beforehand, we reserve the right to correct any issues our customers may encounter.
Warranty is subject to change without notice as industry products and processes change over time. IT IS STRONGLY SUGGESTED that customers print the current warranty/information when the services are rendered to ensure they receive proper coverage. There may be a Fuel surcharge for unique and/or emergency services.
There is no warranty when using customer-supplied products and/or services beyond our recommendations. Having an outstanding balance will result in voiding your warranty or eligibility for any further assistance.
This is the only warranty given by the warrantor.
Commercial warranties follow the above guidelines in addition to the above.
The last revision to the warranty was made on 6/06/2016